📦 Q: Is ordering online secure?
A: Yes, your online order with us is completely secure. We ensure that all personal information provided during checkout is protected and only accessible by authorized staff. Our team is trained to follow strict privacy and security standards. For any additional concerns, feel free to reach us at norrah.pk@gmail.com.
🛒 Q: How do I place my order?
A:
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Click on the product you want to purchase.
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Click the “Add to Cart” button.
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Repeat the process if you want to add more items.
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Go to your Cart from the menu bar.
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Click “Proceed to Checkout”.
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Fill in your billing and shipping details.
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Review your order and total cost.
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Click “Place Order” to confirm.
You’ll receive a confirmation call, and your order will be delivered via Cash on Delivery (COD).
❌ Q: How do I cancel an order on Norrah.pk?
A:
You can cancel your order by:
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Logging into your account
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Contacting our helpline during office hours
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Cancelling during the final confirmation call
Guest users can cancel by calling or messaging us directly.
🔁 Q: What is your returns policy?
A:
To view our return terms, please visit our Return Policy page.
💵 Q: What is your refund policy?
A:
To understand how refunds work, visit our Refund Policy page.
🚚 Q: What is your shipping cost?
A:
We proudly offer Free Shipping on all orders across Pakistan.
📦 Q: Which service do you use for shipping?
A:
We ship through trusted partners: Postex, M&P, and Leopards Courier Services.
⏱️ Q: How long does delivery take?
A:
We typically deliver within 2–3 working days after the confirmation call.
🛍️ Q: How can I order a product that’s out of stock?
A:
You can pre-order any out-of-stock product by contacting us via Call, WhatsApp, or email. We'll notify you once it’s available.
Thanks for choosing Norrah — Where Nature Meets Luxury 👑